inadox SUITE - Building blocks for digitisation
inadox MAIL - E-Mail Management
Key facts at a glance
- Seamless integration with Microsoft Outlook® as an add-on or a Blockchain
- Flexible adaptation to customer needs
- Intuitive operation without training
- Automatic validation of manually-acquired data
- Easy transfer to business processes
- Automated processing of group and group mailboxes
- Archivable PDF / A conversion of e-mails and their attachments
- Traceable archiving in dossiers
Customer Communication
Handling inquiries professionally means satisfied customers
- Archiving incoming and outgoing e-mails in the e-dossier
- Timely forwarding to process-leading systems
- Contributes to the 360 ° view of customer communication
- Improves the availability of information and customer care
Compliance
Compliance with legal requirements
- Systematic classification and assignment of e-mails in the relevant business context
- Selective archiving of business communication without media breaks
- Ensures the long-term availability of important information
- Traceability through the archiving process
Flexible architecture
Transparent, safe and legally-compliant
- Data retrieval and dynamic validation of user input in the add-in via web services in core systems and databases
- E-Mail Management Server for PDF/A conversion of e-mails incl. attachments
- Server-side processing of collective and group mailboxes (IMAP, EWS)
- Standard interfaces for export to mailbox, workflow and archive systems
